eFowl FAQs

eFowl FAQs

Try searching your question (or even just a keyword) in the search bar above. You can also see some of our most popular questions listed below.

Some of the most common questions we receive are listed below -

Ordering FAQs

  • What are your current minimum order quantities?

    Part of our mission to make buying poultry easy is to offer the lowest minimum order quantities possible. Thus, our minimum order quantities are seasonal and change frequently. You can view a detailed summary of our current minimum order quantities here.

  • Are these birds babies or are they full grown?

    We ship all of our birds as day-old hatchlings (with the exception of Rare Adult Breeds).
  • How long does it take to get birds?

    We are able to fill most orders within 2-3 weeks. Some breeds take longer, some are able to ship much faster. Assorted Birds will always ship the fastest. While more diverse orders with rarer breeds will take longer to ship than others. Each product has an availability (located right below the price) stating the current shipping time frame for that product.
  • Do you offer adult or juvenile birds?

    No, we do not. All the breeds we sell are shipped as day-old hatchlings, with the exception of Rare Breeds. Our Rare Breeds are shipped as juveniles or adults, and require significantly different shipping measures.
  • How does the ordering process work?

    When you place an order, either over the phone or online, our system will process your order and get you the earliest possible shipping date (unless you have specified a delayed shipping date). We will then send you an email confirming your exact shipping date. On the date your order is scheduled to ship, we will send you another email confirming that the birds are on the way. Most shipments will arrive in 1-2 days. Generally, your local Post Office will call you to let you know that your birds are in, and you can simply pick them up there.
  • ...more Ordering FAQs



Shipping FAQs

  • How do you ship live birds?

    We ship live birds using US Postal Service Priority shipping. We ship the birds on the same day they hatch, and usually they will arrive 1-2 days later (at approximately 24-48 hours old). To package the birds, we use USPS approved poultry boxes, and include an insulating material (such as hay or straw). On smaller orders, we will include extra foam insulation, which protects a smaller number of birds from being damaged from jarring or jostling during shipment. Also, since a smaller number of birds will not generate as much collective heat, we will sometimes include a heating pad (like the warming pads you may put in your ski gloves). Our key concerns when shipping live poultry are temperature, jarring, and ventilation.

  • What is the smallest number of birds you can ship?

    Our various bird categories have differing minimum order quantities for safe shipping. You can see a current summary of our minimums here.
  • How will I know when my birds will ship, and when they'll arrive? I want to make sure I'm free when they arrive.

    Shortly after you place your order, we will send you a shipping date confirmation email to let you know the exact date we will ship your birds. We will also confirm that your birds have shipped on that date. After that, the birds are in the hands of the US Postal Service and we cannot be certain when exactly they'll arrive. However, the majority of our shipments arrive in the morning on the second day of travel. Thus, if we shipped on Monday, your order will most likely get in early Wednesday morning.
  • Are there risks in shipping live birds? What are they?

    Yes, there are risking shipping live birds. A small number of the birds will not survive their trip, and may arrive ill or deceased. We take every precaution we can to avoid this, but it will happen on a small number of orders. Generally, we find that about 99% of the birds we ship arrive safe and sound. In the unfortunate event that you order doesn't go 100% smoothly, we will always offer you a refund, and can sometimes offer you a replacement.
  • Can you ship internationally? Can you ship to Canada?

    No to both (even for eggs).
  • ...more Shipping FAQs

Pricing and Payment FAQs

  • What is this "Small Order Charge" in my shopping cart?

    When you are ordering a small number of birds, it is sometimes necessary to charge a Small Order Charge (or sometimes noted as a Minimum Order Charge). This is because the order which you are placing will require additional handling and shipping care in order to safely deliver a small number of birds. For example, we can safely ship 2 Pekin Ducklings. However, we need to send the birds in a specialized poultry box with additional insulation, add in a foam lining to prevent jarring, and include a heat pad to keep the small number of birds warm. This isn't necessary on larger orders, as the birds' communal warmth will keep the box at an acceptable temperature. Check out our Minimum Order Quantities and Small Order Charge breakdowns here.

  • Why is there an "ADD MORE CHICKS" or "ADD MORE BANTAMS" charge in my shopping cart?

    These line items will appear in your shopping cart if your current order does not meet our Minimum Order Quantities. Simply add more of the birds the shopping cart is asking for, and this charge will go away. We are not asking you to pay $99.99 to ship a smaller order, we are attempting to prevent you from placing and order we cannot fill.

  • When will you charge my card after I place my order?

    When you place an order with eFowl.com, your card will be charged at the time you place your order. This ensures that we can reserve your birds and get you the earliest possible shipping date.

  • What if there is a problem with an order I've already paid for? How do I get my money back?

    We understand that issues will occur, and we are very knowledgeable and professional when resolving them. If there is an issue with your shipment, such as DOA birds or a packing error, we will usually offer you a refund or replacement. If you would like a refund, we will simply credit the original card you used to pay. We will never give you the run-around or excess hassle in having money returned to you that is rightfully yours. Also, we will sometimes extend an offer of store credit OR a refund. If you are willing to accept store credit, we will usually offer you 120% of the original refund amount in credit.

  • What if I cancel my order? How do I get my refund?

    If you cancel your order, we will refund you by crediting the original card you used to pay. Normally, we will refund your payment in full. However, if you have placed and order, and we have sent you your shipping date, and the shipping date is within our stated availability time frame, we will only refund 90% of your total order cost. Thus, there is a 10% fee for canceling an order when we have your order ready to ship. We will ONLY charge this fee if we have sent you your shipping date AND the shipping date is within our stated shipping time frame (visible on every product page).

  • ...more Pricing and Payment FAQs

Availability and Minimums FAQs

  • Why do you have Minimum Order Quantities?

    We have minimum order quantities to ensure we can safely ship your order. The key concern when shipping poultry is temperature. Our minimum order quantities are seasonal, and ensure that the birds have enough collective warmth to safely arrive at their destination. Minimum Order Quantities allow us to comprehensively guarantee live arrival. Our objective is not to increase the total cost of your through minimums.

  • Can you ship me older birds to get around the Minimum Order Quantities?

    Unfortunately not. The only breeds we offer to ship beyond the hatching stage are the Rare Birds (such as Wood Ducks, Lady Amherst Pheasant, etc.). Shipping juvenile or adult birds is much more costly, as we need to use much more specialized boxing and packaging materials, as well as send the birds via Express Mail (as opposed to the standard Priority Mail for chicks, ducklings, poults, etc.).

  • What breeds do you currently have available? What is the shipping time frame?

    When you see a breed or product with a yellow or green "Add to Cart" button ( or ), that is a breed we are currently accepting orders for. If you do not see this button, we do not currently have the breed or product available. You can see the shipping time frame for that breed just below the pricing info. Normally, availabilities are listed as "Usually Ships in 1 to 3 Weeks".

  • I just need one male chicken, but you have a Breed Specific Minimum of 5. Can I order several females and then just get 1 male, or do I have to get 5 males?

    As long as you have atleast 5 total chicks of a certain breed in your shopping cart, you can get just 1 male. Simply add the 5 females to your shopping care first, and then our system will allow you to add in however many males you would like (even just 1).

  • How do I add just 1 male chick to my shopping cart?

    1. First, add at least 5 female (or straight run) chicks to your shopping cart.
    2. After adding these 5 chicks, you will go to your Shopping Cart overview page. Here, click back on your browser to return to the Breed Page you were just at. Alternatively, you can click the name of the chicken breed you just added within the shopping cart itself to return to the Breed Page.
    3. With at least 5 chicks of the desired breed in your shopping cart, you are now free to add less than 5 males (or straight run) chicks to your shopping cart. Simply change the Quantity box to 1, select the male Chicken Gender, and add the birds to your shopping cart.

    ...more Minimums FAQs

 

Still don't see an answer to your question? Please send us an email, or give us a call.

Normal Phone Hours: M-F, 9am - 5pm Eastern Time

Email: Service@efowl.com

Phone Number: 1-877-300-8708

 





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