Are there risks in shipping live poultry?

Yes, there are always risks when shipping live birds. A small number of the birds will not survive their trip, and may arrive ill or deceased. We take every precaution we can to avoid this, but it will happen on a small number of orders. Generally, we find that about 99% of the birds we ship arrive safe and sound. In the unfortunate event that you order doesn't go 100% smoothly, we will always offer you a refund, and can sometimes offer you a replacement. You can read about our live arrival guarantee here.

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