Guarantees

eFowl.com Guarantees

Live Arrival Guarantee

Live Arrival Guarantee
eFowl.com guarantees that you will receive the number of birds you have ordered and paid for alive in your shipment. eFowl.com will often include extra birds (in the same breeds/genders which you've ordered), to ensure you receive at least the number of birds you have ordered. When shipments arrive, customers are asked to count the number of birds they have received alive. If this count is smaller than the number of birds ordered an paid for, eFowl.com will offer compensation. When shipping day-old poultry (including chicks, ducklings, goslings, keats, poults, etc.), eFowl.com also guarantees that the customers birds will be alive through 24 hours after receipt. When shipping juvenile or adult birds, eFowl.com only guarantees that the birds will be alive upon arrival. eFowl.com does not guarantee the birds anytime after they have been successfully delivered.


Live Arrival Guarantee - Juvenile and Adult Birds
When a customer orders, pays for, and receives Juvenile and/or Adult Birds (such as Wood Ducks, Mandarin Ducks, Pheasants), eFowl.com guarantees that the birds will arrive alive. However, the Live Arrival Guarantee ends after the birds have arrived. eFowl.com does not guarantee the health or well-being of the birds beyond delivery. In the event that a bird does arrive in a deceased condition, the customer must report this loss within 24 hours of receipt. Furthermore, the customer may be asked to provide additional information, such as the name of the Postal Service employee who handled the birds, or a photo of the deceased bird(s). In the event that the conditions have been satisfied for Live Arrival Guarantee compensation, eFowl.com will issue compensation in accordance with the Live Arrival Guarantee - Compensation Policy. Delivery is defined as the shipment's arrival at the local Post Office, when the customer has been contacted to notify him or her that the shipment is available for pickup or delivery. In the event that the customer does not retrieve the shipment from the Post Office on the same day as arrival, or communicate a delivery authorization with the Post Office of the same day as arrival, this Live Arrival Guarantee is void.


Live Arrival Guarantee - Day-Old Poultry
When a customer orders, pays for, and receives day-old poultry, eFowl.com guarantees that the quantity of ordered birds will arrive alive, and be alive through the first 24 hours after arrival. In the event that a customer receives fewer alive birds than he/she has ordered, or has fewer alive birds than he/she ordered 24 hours after delivery, the loss must be reported within 4 days of arrival. Furthermore, the customer may be asked to provide additional information, such as the name of the Postal Service employee who handled the birds, or a photo of the deceased bird(s). In the event that the conditions have been satisfied for Live Arrival Guarantee compensation, eFowl.com will issue compensation in accordance with the Live Arrival Guarantee - Compensation Policy.


Live Arrival Guarantee - Compensation Policy
In the event that a customer has losses in accordance to eFowl.com's Live Arrival Guarantee, eFowl.com will offer to refund the customer for the cost of the birds, issue a store credit equal to 120% of the cost of the birds, or reship the birds at no cost. The method of compensation is the sole decision of eFowl.com. The customer is always entitled to a cash refund as compensation, but store credit and/or reshipment will only be offered at the sole discretion of eFowl.com. Customers are not entitled to compensation for shipping and handling charges, packaging materials, or additional services (vaccinations, treatments, etc). Customer are only entitled to the written cost of the guaranteed product at the time of purchase.



Egg Products Guarantee

Eggs Arrival Guarantee
eFowl.com guarantees that the customer will receive the number of eggs he/she has ordered and paid for in an intact condition, which no significant damage or breakage. In the event that the customer does receive cracked or broken eggs, the breakage must be reported to eFowl.com within 2 business days of arrival. On most egg shipments, eFowl.com will include extra eggs of the same product, to ensure the customer receives atleast the number of eggs he/she has ordered and paid for. In the event that the customer receives fewer intact eggs that he/she has ordered and paid for, the customer will be entitled to compensation for the cost of those eggs.


Egg Fertility Guarantee
When a customer orders, pays for, and receives fertile eggs for hatching, eFowl.com guarantees that 80% of the eggs ordered will be alive at the first candling. The first candling normally occurs 1-2 weeks after the customer has begun to incubate the eggs. On most egg shipments, eFowl.com will include extra eggs of the same product, to ensure the customer receives at least the total number of eggs he/she has ordered and paid for. In the event that the customer has fewer than 80% of the total number of eggs order and paid for alive at the first candling, the customer will be entitled to compensation for the cost of those eggs. In order for the customer to be entitled to compensation, he/she must report the less than 80% egg growth within 14 days of receiving the eggs. Customers who report low fertility 15 days or more after the eggs have arrived will not be entitled to compensation. eFowl.com makes no guarantee of any kind that the customer will be able to successfully hatch fertile eggs.


Egg Guarantees - Compensation
In the event that a customer is entitled to compensation due to eFowl.com's Egg Product or Egg Fertility Guarantee, the method of compensation is at the sole discretion of eFowl.com. eFowl.com will offer a refund for number of eggs which meet the guarantee compensation criteria. The refund amount is determined by the cost of the eggs themselves. Shipping, packaging, or handling charges are not part of this refund amount. eFowl.com may offer to issue the customer store credit, or may offer to replace the eggs. These compensation methods are secondary, and may be offered as options to the customer. Customers are not entitled to store credit or replacements. eFowl.com will always offer a refund, but may not always offer store credit or replacement.


Sexing Guarantee

Sexing Accuracy Guarantee
Day old poultry sexing is generally about 90-95% accurate. For orders of 50 birds or less, we guarantee 100% accuracy. If a customer receives any mis-sexed birds in an order of 50 chicks or less, we will refund the customer for the cost of the mis-sexed birds. For orders of more than 50 birds, we guarantee 95% accurate sexing. If you receive more than 5% mis-sexed birds, we will refund the difference between the gender prices (commonly the cost difference between a pullet and a cockerel), for the number of birds over 5% of the total order. Mis-sexing claims must be reported within 12 weeks of the shipment date to be eligible for a refund.


Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk