Changes to an existing poultry order take time and careful adjustments for not only eFowl's customer service team, but the hatchery team as well, which leaves room for errors to be made, so we prefer to keep orders as they are placed.
That being said; If a customer would still like to change the contents of their order, a request needs to be made by calling our customer service line.
- If we are able to assist you, your current order will be cancelled and store credit for the value of your order will be assigned to your account.
- If an order is already scheduled and reserved with the hatchery you, the customer, will be assessed a 10% cancellation fee, which will be deducted from your store credit.
- If the order is still pending, no additional fee will be assessed. Once your current order is cancelled, our customer service team will issue a store credit that the customer can use to build their corrected order.
Please note, when placing your new, corrected order, we will not be able to honor the original pricing, and we will begin the scheduling process over again, which will likely result in a delayed shipping date.
If you need to change an order for products, like feed, vaccines, or coops, we may not be able to make the adjustments as easily- our products can ship very quickly (sometimes even within a day of ordering). If you still want to see about making that adjustment, send us an email and we will see what we can do to help.